FAQ - Thank You For Visiting C'Mere Dog. We look forward to earning your business.
If you require a return or warranty claim, please begin by sending your email, name, and order # to firstname.lastname@example.org
Our return policy is 30 days from the date of delivery.
If your return falls within the guidelines of our return policy, we will send you an RMA# which must accompany your return, or the return will not be valid.
Full store credits (minus shipping) will be granted for items in unopened, unused, condition in the original packaging.
A 30% restocking fee will be assessed on used merchandise and will be deducted from your store credit. If your product is damaged or defective, we will issue an exchange of the same item within 30 days. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping. We reserve the right to reject any return that does not fit this criteria.
To return your product, please mail your product to:
Please include in the return box your order number and the reason for the return so that the store credit can be properly applied to your account.
Depending on where you live, the time it will take for your replacement product to reach you may vary.
WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 2 - 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. CMereDog.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. CMereDog.com will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
Clothing and apparel items should be received within 10-20 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom, Taiwan, and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us at Support@CMereDog.com
DO YOU SHIP OUTSIDE THE UNITED STATES?
We are only able to ship within the United States at this time, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. We enjoy the ability to adjust our prices based on the volumes that we can purchase and therefore we can adjust pricing and pass on more savings to our customers when possible.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.
DO YOU SELL WHOLESALE?
Yes. Email us for details (Support@CMereDog.com).